Last Updated: 07.11.2023

Fc Global Assistance Tourism Travel Agency and Service Services Ltd. (Hereinafter referred to as "We," "Company," or "Fc Global Assistance") places great importance on customer privacy and the protection of personal data. This Personal Data Protection Policy provides detailed information on what personal data is collected, how it is used, stored, and protected for our customers.

1. General Information

Fc Global Assistance is committed to processing, storing, and protecting personal data in compliance with the Personal Data Protection Law (KVKK) and relevant legislation. This policy aims to ensure compliance with the KVKK requirements.

2. Personal Data Retention Period:

Your personal data will be stored in compliance with legal retention periods.

3. Data Subject Rights:

Within the framework of the KVKK, data subjects have the following rights:

• The right to learn whether personal data is being processed,
• The right to access personal data when processed,
• The right to know the purpose of processing personal data and whether it is used for its intended purpose,
• The right to know third parties to whom personal data is transferred domestically or abroad,
• The right to request the correction of personal data if it is incomplete or incorrect,
• The right to request the deletion or destruction of personal data,
• The right to request third parties to whom personal data has been transferred to be informed,
• The right to object to the occurrence of a result against the person due to the processing of personal data solely by automated systems,
• The right to claim compensation in case of damage due to the unlawful processing of personal data.

4. Personal Data Security:

Your personal data is stored and protected in compliance with our privacy policies and security standards.

5. Purposes of Personal Data Processing:

Personal data is processed only for the following purposes:

• Service provision and reservation procedures
• Health tourism organization
• Responding to your requests and inquiries
• Improving and customizing our services
• Sharing information if requested as part of a legal process or requirement

6. Collected Personal Data:

Fc Global Assistance may collect the following personal data to enhance customer satisfaction and improve service quality:

• Name and surname
• Contact information
• Travel dates, preferences, and special requirements
• Health data
• Automatically collected information when you visit our website

7. Personal Data Security:

To maintain our commitment to personal data security, we take appropriate security measures and prevent unauthorized access.

8. Sharing with Third Parties:

Personal data is shared with third parties only as required by reservation and service requirements. When providing health tourism services, appropriate sharing may occur with healthcare institutions and doctors.

9. Data Subject Rights:

As data subjects, you have the following rights concerning your personal data:

• Right to access personal data
• Right to rectify personal data
• Right to delete personal data
• Right to cease processing of personal data
• Right to data portability

10. Updates:

This Personal Data Protection Policy may be periodically updated. Any changes will be published on our website to inform you about updates.

For any questions or comments about our KVKK policy related to Fc Global Assistance Tourism Travel Agency and Service Services Ltd., you can contact us through our contact information. We are committed to maintaining our sensitivity regarding customer privacy and personal data security.